Support

How can we help?

For the fastest help, open the affected parcel in the app and tap Report a print or delivery problem. Your order reference is added for you.

You can also email support@photoparcel.co. We’ll get back to you as soon as we can.

Keep family details private. Please don’t email card details, passwords, or family photos unless we specifically ask for the one image needed to diagnose a print problem.

Orders and delivery

Update a delivery address before production begins.
Retry an interrupted approved-photo upload.
Check printing, shipping, or delivery status.
Report a lost, damaged, cropped incorrectly, or otherwise misprinted delivery from the exact parcel in the app.

Monthly and yearly plans

View your renewal, update a payment method, or cancel future monthly or yearly renewals from Settings in the app or Manage your plan.

Privacy or security concern

Email privacy@photoparcel.co with “Privacy” or “Security” in the subject. Please don’t include credentials or unnecessary photo content.

Deleting your data

You can request deletion from inside the app. The Delete action removes private uploaded-photo objects, cancels active recurring billing, revokes the Sign in with Apple authorization, removes your service account, and clears local app data. It does not delete photos from Apple Photos. See the Privacy Policy for records that may need to be retained for legal, tax, or dispute reasons.